Spin Genie Login and Account Access
New players at Spin Genie must provide their phone number, email address and home address to register. The sign-up process takes less than 2 minutes, although mandatory UK KYC verification is required before a withdrawal request can be made. This page explains how Spin Genie sign up, login and verification works. You can sign up and log in at Spingenie Casino today with minimal effort.
How to Log In to Spin Genie
You can select the “LOG IN” button at the top of the page to launch the login page. We only require your username/email address and password. Complete these steps to access your Spin Genie account.
- Load the SpinGenie login page by selecting “LOG IN”.
- Input your username or password in the first box.
- Add your password in the second box.
- Hit “LOGIN” at the bottom of the form.
- You will view your profile details in the top-right corner once signed in.
Spin Genie Login on Mobile: PWA, APK and Browser Access
Your browser or native app can be used to access our casino lobby. The app is free and offers enhanced performance. Follow these steps to download the Spin Genie app on iOS and Android devices:
- Find the app in App Store or Google Play Store.
- Download the app.
- Launch the app once the download is complete.
- Use your smartphone or tablet to sign up or complete a SpinGenie login.
2FA and Login Protection
Two-factor authentication (2FA) is one of the multiple tools used to protect user details. It is available via SMS, email and our casino app. Some SpinGenie Casino login protection features are mandatory to comply with UKGC regulations. Others are optional and help prevent unauthorised access. You can utilise these mechanisms:
- Biometric login (Touch or Face ID)
- TLS 1.2 encryption
- Access restriction
- Key exchange
- Anti-malware systems
We also allow players to view their playing history. This helps to pinpoint any authorised visits.
How to Register at Spin Genie
There are three steps to signing up at Spin Genie. The process is uncluttered and we don’t ask for any unexpected details:
- Select “JOIN” on our homepage.
- Enter your full name, gender and email address on the opening page.
- Provide your home address to complete Step 2.
- Generate or enter a password on page 3.
- Finish by setting a deposit limit, accepting the T&Cs and hitting “GO PLAY”.
Your winnings may be voided if you provide incorrect or misleading information.
Find full details of the information required to complete Spin Genie sign up below:
- Postcode, city, country (auto-search option is available).
- Opt-in for bonuses and exclusive offers.
- Username acceptance.
KYC Verification at Spin Genie
Mandatory KYC verification is used at Spin Genie in the UK. This is required before you can make a withdrawal, although we suggest you do so right after the Spin Genie sign up. Find a breakdown of the process below:
| Verification Type | Accepted Documents |
|---|---|
| Age | Passport, driving licence, official ID |
| Address | Utility bill, tenancy agreement, mortgage agreement |
| Mobile | Phone call, SMS |
Members must provide documentation through the “Upload Docs” page in “My Account”. Documents sent via live chat or email will not be accepted. A manual process is used and most accounts are verified within 96 hours. Understand more about these requirements or why your case was rejected by contacting our customer service team via email or live chat.
SpinGenie Login Problems and Solutions
There are situations where your Spin Genie login will fail. We have come up with solutions to common troubleshooting issues.
| Issue | Action |
|---|---|
| Invalid email | Carefully check that you have entered your email address correctly. It must be the one you used to register. |
| Forgotten password | Select “Forgotten your password?” and we will send you a link to reset it. You must provide us with your username/email and phone number. |
| GEO | Ensure that you are not attempting to access Spin Genie using a VPN. |
| Account suspension | Contact Spin Genie’s support team to learn more about your account status. |
| Inactive account | Your account may be deemed inactive if you have not accessed it for 6 months. Regularly log in to avoid charges. |
How to Reset Your Spin Genie Password
You may wish to reset your password for safety reasons or if you have forgotten it. Spin Genie has an efficient process in place:
- Tap the SpinGenie Casino login button.
- Click/tap “Forgotten your password?”.
- Enter your username/email and mobile phone number.
- Open the message delivered to your registered email address.
- Use the link to create a new password.
How to Close Your Spin Genie Account
It is possible to delete your account after completing the Spin Genie sign up requirements. Inability to manage your bankroll or a lack of new games are potential reasons. Just remember to clear your account balance before you request a deletion.
- Log in to your Spin Genie account.
- Visit the “Player Limitation” section.
- Select a reason for your decision.
- Wait for your account to be closed.
This process is only available online and you cannot complete it via live chat or email. You Should contact the casino via email if you choose to close your account due to concerns over gambling addiction. There is no option to recover your account once it has been permanently deleted.